Refund policy
Cancellation & Satisfaction Policy
Our Commitment to You
At Innovative Cleaning Services, your satisfaction is the standard we hold every job to. If something isn't right, we want to know — and we'll make it right.
Cancellations & Rescheduling
We understand that schedules change. We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours notice may be subject to a cancellation fee, as that time has been reserved specifically for your service.
To cancel or reschedule, contact us at innovativecleaningservicessd@gmail.com or by phone and we'll take care of it promptly.
Satisfaction Guarantee
Every job we complete is backed by our satisfaction guarantee. If you're not happy with the results of your cleaning, contact us within 24 hours of your service and we will return to re-clean the areas in question at no additional charge. We don't consider a job done until you're satisfied.
What We Ask of You
To help us deliver the best possible results, we ask that the property is reasonably accessible at the scheduled time. If our team arrives and is unable to access the property, a trip fee may apply.
Contact Us
For any questions about your service, a concern about a completed job, or anything else — reach out directly. We're always available and happy to help.